This policy explains how we process the personal data of people who use the Trading Simulator app (iOS and Android) and the tradingsimulator.it website, under Regulation (EU) 2016/679 (GDPR). Trading Simulator is a simulator: it does not handle real money and does not ask for payment details.
1. Data controller and contact
For any privacy question or request, including exercising your rights, you can contact the data controller of Trading Simulator (tradingsimulator.it) at
support@tradingsimulator.it.
2. Data we process
- Account: email, username, password (stored only in encrypted form), language and preferences. If you sign in with Google or Apple, the identifier of your account with that service.
- Profile (optional): bio.
- In-app activity: simulated trades, simulated balance and coins, missions, achievements, leaderboards, tournaments, staking, Academy progress, invite codes and the link between who invites and who is invited.
- Broker partner programme (optional): if you request verification, the code of your account with the broker (RoboForex) and the verification outcome.
- Support: the content of the requests you send us.
- Device: push notification token, device identifier, platform and app version; the device's advertising identifier, used by Google for ads (section 4).
- Technical and security data: IP address and browser or app information (for example during email verification) and server technical logs.
- Usage and diagnostic data: events and screens viewed in the app, device information, error and crash reports (section 5).
3. Why we process data and on what legal basis
- Providing the service (account, sign-in, simulation, coins, missions, leaderboards, rewards, support, verification and service emails, broker programme verification at your request): performance of a contract (Art. 6(1)(b) GDPR).
- Push notifications: the consent you give through your operating system (Art. 6(1)(a)). You can withdraw it in your phone settings.
- Personalised ads: your consent (Art. 6(1)(a)), collected with Google's consent form (section 4).
- Security and prevention of abuse and fraud (for example request limits, logs with IP address): legitimate interest in protecting the service and its users (Art. 6(1)(f)).
- Usage analytics and error diagnostics, to understand how the app is used and improve it: legitimate interest (Art. 6(1)(f)). You can object at any time (section 10).
- Linking your email and username to usage statistics: your consent (Art. 6(1)(a)), which you can give or withdraw at any time in Settings › Privacy. Without consent, statistics only use an identifier of your account.
- Legal obligations and requests from authorities: legal obligation (Art. 6(1)(c)).
4. Advertising
The app shows ads through
Google AdMob (Google Ireland Ltd.), including optional videos that give in-app rewards. If you are in the European Economic Area, the United Kingdom or Switzerland, we ask for your consent with Google's form, certified under the IAB TCF standard. If you consent, Google may use your device's advertising identifier and other data to show you personalised ads and measure their performance; if you refuse, you will only see non-personalised or limited ads. You can change your choice at any time in
Settings › Privacy › “Preferenze pubblicità” (ad preferences). How Google uses data:
policies.google.com/technologies/partner-sites.
5. Usage analytics and error reporting
To understand how the app is used and fix problems we use:
- PostHog (servers in the European Union): records the main events (for example sign-up, trades opened and closed, missions completed, videos watched) and the screens viewed, with device and app version information. This data is linked to your account through an identifier; your email and username are added only if you give us your consent (section 3).
- Sentry (Functional Software, Inc.): receives error and crash reports from the app and the server, with technical information about your device, the app version and your account identifier. We exclude passwords, request content, cookies and access tokens.
You can object to this processing by writing to
support@tradingsimulator.it.
6. Who we share data with
We share data only with the providers we need to run the service:
- Supabase: database (European Union)
- Render: application server
- OVHcloud: sending emails (European Union)
- Expo, Apple and Google: delivering push notifications
- Google and Apple: sign-in with a Google or Apple account, if you choose it
- Google AdMob: advertising (section 4)
- PostHog and Sentry: usage analytics and error reporting (section 5)
Market prices come from Binance, to which we send no personal data. The partner programme takes you to RoboForex's website: the data you give RoboForex is governed by its privacy policy, and we do not pass your data to it.
We do not sell your personal data to third parties.
7. What other users can see
If your profile is public, other users see your username in leaderboards and the tournament and can open your profile with your level, bio, simulated trading statistics and number of achievements. You can limit this in Settings › Privacy: with a private profile you appear as “Anonymous trader” and nobody can open your profile; you can also hide just your statistics or achievements. Whoever invited you with a code still sees your username and level.
8. Transfers outside the European Economic Area
Some providers (Google, Apple, Expo, Render and, depending on configuration, Sentry) may process data outside the European Economic Area, in particular in the United States. In these cases the transfer relies on the EU-US Data Privacy Framework or on the standard contractual clauses approved by the European Commission.
9. How long we keep data
- Account and activity: as long as the account is active. When you delete your account (in the app or on the Delete account page) this data is erased immediately and permanently from the database; the database provider's technical backups are overwritten according to their cycle.
- Security logs with IP address: for the lifetime of the account.
- Notification tokens: until you log out, uninstall the app or delete the account.
- Usage data and error reports: for the retention period set at PostHog and Sentry, after which they are deleted automatically. If you withdraw your consent, your email and username are removed from usage statistics.
- Data processed by Google for advertising: according to Google's rules.
10. Your rights
You have the right to access your data and receive a copy, correct it, erase it, restrict its processing, receive it in a structured format (portability), object to processing based on legitimate interest (such as usage analytics and diagnostics) and withdraw any consent at any time, without affecting processing already carried out. You can delete your account directly in the app or on the
Delete account page; for any other request write to
support@tradingsimulator.it. We reply within one month. You also have the right to lodge a complaint with the supervisory authority of your country; in Italy this is the Garante per la protezione dei dati personali (
garanteprivacy.it).
11. Children
The service is not intended for children under 14. If you are under 14, do not sign up. If we find out that we have collected data from a child under 14 without the consent of a parent or guardian, we delete it.
12. Security
Passwords are stored only in encrypted form and communication between the app and the server is protected with HTTPS. Access to data is limited to those who run the service. No system is 100% secure: if a data breach puts you at risk, we will inform you as required by the GDPR.
13. Website and cookies
The tradingsimulator.it website does not use profiling cookies or analytics tools. It only stores the language you choose in your browser, a technical setting that does not require consent.
14. Changes to this policy
We may update this policy. If the changes are significant we will let you know in the app or on this page; the date at the top shows the last update.